Consistent Customer Service - #ccs is key to provide an amazing #cx Customer Experience

#lmg growth summit with #bsifinance 

It is easy to let standards slip when you are up to your eyeballs in the day to day management of your business. I think it's one of #franchising's great under-emphasised advantages that the #franchisor is helping their #franchisees maintain focus on standards through field visits, videos. ongoing training etc.

Thank you  #lmg for providing the systems and backup to ensure the standards are high and the customer service is superb! 

Thank you to my #lmg coach @Duncan Cassar for holding me accountable 

#ECX  #CS  #CustomerService     #ExceptionalCustomerService  #Franchise  #Systems  #FollowUp  #Process  #Systems   #FranchiseBusiness  #TheFranchiseAccountant #FranchiseAccountantsN #mortgages 

Thanks  Peter Knight for the reminder https://www.linkedin.com/posts/franchiseaccountant_ecx-cs-customerservice-activity-7314040672108322816-LpwS 

Peter Knight says 

If the systems and processes are fully documented, complied with and checked against, that is another way to ensure a great customer experience on an ongoing basis.

Trevor Monaghan says 

If you have a monopoly or oligopoly it doesn’t matter. Thinking here of the ATO or trying to get a logical response from a big bank, teleco or even Google. Notice how bad the service gets the closer they are to a monopoly.

Rents are skyrocketing, with tenants struggling to find accommodation

If you want to understand just how much property investors are controlling the rental market right now, consider this stat: during the month of March, only 1 out of every 100 rental properties across Australia was vacant, according to SQM Research.

 

While the national vacancy rate was 1.0%, it was even lower in some capital cities:

 

● Perth = 0.5%

● Adelaide = 0.5%

● Brisbane = 1.0%

● Sydney = 1.1%

● Melbourne = 1.1%

● Hobart = 1.3%

● Darwin = 1.4%

● Canberra = 1.6%

 

To put that into perspective, a rental market is considered favourable to investors when the vacancy rate is below 2%; favourable to tenants when it’s above 3%; and neutral when it’s between those two benchmarks.

 

[Click here to book an appointment with Ivan Kaye]

 

And vacancy rates show no sign of increasing, because the population is growing strongly while the amount of rental housing is growing only modestly. In other words, demand is outstripping supply.

 

As a result, rental listings are attracting lots of tenant enquiries, and investors are finding it easy to fill their properties and justify rent increases. Rents across the country have jumped 9.4% over the past year, according to SQM.

 

Rents are likely to keep increasing while vacancy rates remain at such incredibly low levels.

 

Want to buy an investment property ? Click here to book an appointment with Ivan Kaye.

Click here to book an appointment with Ivan Kaye.