Consistent Customer Service - #ccs is key to provide an amazing #cx Customer Experience

#lmg growth summit with #bsifinance 

It is easy to let standards slip when you are up to your eyeballs in the day to day management of your business. I think it's one of #franchising's great under-emphasised advantages that the #franchisor is helping their #franchisees maintain focus on standards through field visits, videos. ongoing training etc.

Thank you  #lmg for providing the systems and backup to ensure the standards are high and the customer service is superb! 

Thank you to my #lmg coach @Duncan Cassar for holding me accountable 

#ECX  #CS  #CustomerService     #ExceptionalCustomerService  #Franchise  #Systems  #FollowUp  #Process  #Systems   #FranchiseBusiness  #TheFranchiseAccountant #FranchiseAccountantsN #mortgages 

Thanks  Peter Knight for the reminder https://www.linkedin.com/posts/franchiseaccountant_ecx-cs-customerservice-activity-7314040672108322816-LpwS 

Peter Knight says 

If the systems and processes are fully documented, complied with and checked against, that is another way to ensure a great customer experience on an ongoing basis.

Trevor Monaghan says 

If you have a monopoly or oligopoly it doesn’t matter. Thinking here of the ATO or trying to get a logical response from a big bank, teleco or even Google. Notice how bad the service gets the closer they are to a monopoly.